Refund Policy

Last updated:

1. Overview

At Threxxonbruzie, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds. By making a purchase on our website, you agree to the terms described below.

2. Company Information

Threxxonbruzie
175 Vista Dr Unit B
Weed, CA 96094
United States
Email: hello@threxxonbruzie.world

3. Return Eligibility

3.1 Eligible Returns

You may return products under the following conditions:

• The product is returned within 30 days of the delivery date
• The product is in its original, unopened, and sealed packaging
• The product has not been damaged, tampered with, or altered
• You have proof of purchase (order confirmation email or receipt)

3.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or have broken seals
• Products returned after 30 days from delivery
• Products that show signs of use or tampering
• Products damaged due to customer misuse or negligence
• Products purchased from unauthorized resellers

4. Return Process

4.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service at hello@threxxonbruzie.world within 30 days of delivery
2. Provide your order number and reason for the return
3. Wait for our team to review your request and provide return authorization
4. Once approved, you will receive return instructions and a return address

4.2 Shipping Returns

When shipping your return:

• Pack the product securely in its original packaging if possible
• Include your order number and return authorization inside the package
• Use a trackable shipping method and keep the tracking number
• The customer is responsible for return shipping costs unless the return is due to our error

5. Refund Process

5.1 Refund Review

Once we receive your returned item, we will:

• Inspect the product to verify it meets return eligibility requirements
• Process your refund within 5-7 business days if approved
• Notify you by email of the refund status

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunds typically appear within 5-10 business days, depending on your bank
• PayPal: Refunds are typically processed within 3-5 business days
• Other Payment Methods: Processing times may vary

5.3 Refund Amount

The refund amount will include:

• The full purchase price of the returned product(s)
• Original shipping charges will only be refunded if the return is due to our error (wrong item, defective product, etc.)

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately at hello@threxxonbruzie.world within 7 days of delivery
• Provide photos of the damaged product and packaging
• We will arrange for a replacement or full refund at no additional cost to you
• Do not discard the damaged product until instructed by our team

7. Wrong Item Received

If you receive the wrong item:

• Contact us within 7 days of delivery at hello@threxxonbruzie.world
• We will provide a prepaid shipping label for the return
• Once we receive the incorrect item, we will ship the correct product or issue a full refund

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different one, please:

1. Return the unwanted item following our return process
2. Place a new order for the desired product

9. Cancellations

9.1 Order Cancellation

You may request to cancel your order:

• Contact us as soon as possible after placing your order
• If the order has not been shipped, we will cancel it and issue a full refund
• If the order has already shipped, you will need to follow the standard return process

10. Subscription Cancellation (If Applicable)

Unless explicitly disclosed at checkout, purchases are not subscription-based. If a subscription option is offered, cancellation instructions and billing terms will be shown before purchase and in your confirmation communication.

11. Chargebacks and Payment Disputes

If you believe there is a billing error, contact us first at hello@threxxonbruzie.world so we can investigate and resolve the issue quickly. Initiating a chargeback may delay direct refund processing while your payment provider reviews the dispute.

12. International Orders

For international orders:

• Customers are responsible for all return shipping costs
• Any customs duties, taxes, or fees paid at delivery are non-refundable
• Returns must comply with both our policy and applicable local laws

13. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

Threxxonbruzie
175 Vista Dr Unit B
Weed, CA 96094
United States
Email: hello@threxxonbruzie.world

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. The "Last updated" date at the top of this page indicates when this policy was last revised.